Vendors
How do I register my store on VIPI?
You can register by contacting our sales team or signing up through the VIPI vendor portal. Once verified, your store will be listed on the app.
What percentage commission does VIPI charge on sales?
VIPI applies a standard commission per order. Rates are shared during onboarding and depend on product categories.
How do I update my menu or product list?
Vendors can update their product details through the vendor dashboard or request support from our vendor support team.
How are payments settled?
Vendor payments are remitted on a scheduled cycle (e.g., weekly/bi-weekly) directly to your bank or mobile money account.
What happens if an order is delayed or canceled?
Vendors are notified immediately, and cancellations are communicated to the customer. Consistent delays may affect your vendor rating.
Can I run promotions or discounts through VIPI?
Yes, vendors can run offers and promotions in collaboration with VIPI marketing support to boost sales.
Riders
How do I join as a VIPI rider?
Riders can apply online by downloading the App from PlayStore or AppStore. Basic requirements include a valid ID, license, Good conduct, Insurance and a reliable delivery vehicle (bike, e-bike, e-motorcycle, quad, or car).
How are delivery requests assigned?
Orders are auto-assigned based on proximity, availability, and rider performance history.
When and how do riders get paid?
Payments are made daily at 6pm to your registered mobile money or bank account.
What happens if an item is damaged during delivery?
Riders must report to VIPI support immediately. Cases are reviewed, and compensation policies are applied.
Are there incentives for riders?
Yes, VIPI provides bonuses for top-performing riders based on completed deliveries and customer ratings.
What should I do if I cannot complete a delivery?
Contact VIPI support immediately so the order can be reassigned to another rider.
Users
How do I place an order on VIPI?
Simply download the app, select your vendor/store, choose products, add to cart, and confirm your order.
What payment methods are available?
VIPI accepts mobile money, debit/credit cards, and wallet payments. We don’t have cash on delivery option.
How long does delivery take?
Delivery times vary by location and vendor but are usually between 30–60 minutes.
What happens if my order arrives late or is incorrect?
You can report the issue through the app’s support section. Refunds or replacements are handled according to VIPI’s policy.
Can I track my delivery in real-time?
Yes, once an order is confirmed, you can track your rider’s live location through the app.
Does VIPI offer promotions or discounts?
Yes, users can enjoy discounts and offers on selected vendors and products. Check the promotions tab in the app and our socials for updates!!